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support@draadillectures.com
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Mon-Sat (9am - 7pm)Frequently Addressed Questions
Quick answers to common platform and billing inquiries.
My payment went through via Razorpay, but my account isn't premium yet. What do I do?
In rare cases, IP-based web hooks or gateway synchronization take 2-3 minutes. Try logging out and logging back in. If it persists, submit a ticket using the form with your Transaction ID.
How do I download lectures for offline use on my phone?
Download the official 'Dr Aadil Lectures' app from the iOS App Store or Google Play Store using your registered account. Premium tabs will display a download icon next to modules.
Can I use my subscription on both my laptop and mobile phone?
Yes! Your account syncs seamlessly across devices. However, active video streaming is restricted to one concurrent device to protect platform security.
How do I request a refund under the 7-day policy?
Select 'Billing & Refunds' in the support ticket form on this page, enter your order number, and our team will process your refund instantly if within the 7-day window.
Direct Assistance
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